General terms and conditions
Company details
GLAZOO BV
Emiel Banningstraat 10, 2000 Antwerpen, Belgium
info@glazoo.be
0032 11 76 63 67
BE0763 450 772
Article 1: General provisions
The e-commerce website of GLAZOO, a BV with registered office at Emiel Banningstraat 10, 2000 Antwerp, VAT BE 0763 450 772, RPR Antwerp, (hereinafter “GLAZOO”) offers its customers the opportunity to purchase the products from its online store online.
These Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via GLAZOO's online store, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms, to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been previously, in writing and expressly accepted by GLAZOO.
Article 2: Price
All prices are in EURO and include VAT and other applicable taxes. Any delivery, reservation, or administrative costs will be listed separately. Photos are for illustration only; the price covers only the described items.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on GLAZOO. As far as the accuracy and completeness of the information provided is accurate and complete, GLAZOO is only bound by an obligation of means. It is in no way liable in the event of manifest material errors, typographical or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.
The offer is always valid while stocks last and can be adjusted or withdrawn by GLAZOO at any time. GLAZOO cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
Orders are placed online, and you'll receive an email confirmation. Once processed, you'll also get an invoice via email, which can be used for health insurance reimbursement.
The Customer has the choice between the following payment methods:
- via credit card
- via bank card
- by bank transfer to account number BE74 3632 0754 7607
- via Paypal
- via iDEAL
- via Apple Pay
GLAZOO is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders involving the Customer.
Article 5: Delivery and execution of the agreement
Once the order has been processed, the customer receives a shipping label that allows them to send their glasses to GLAZOO. GLAZOO replaces the lenses and within 5-8 business days of receiving the customer's glasses, the finished glasses are shipped back to the customer. Items ordered via this online store are delivered in Belgium and the Netherlands. Delivery is made by BPost, DPD or PostNL. The shipping costs are shown in the checkout.
All shipments are shipped with Track & Trace. If desired by the customer, additional insurance can be taken out.
Article 6: Liability
Unless proven otherwise, the frame sent by the customer and the protective case chosen by the customer are deemed to be of standard value and are presumed to have been shipped by the customer in the condition in which Glazoo received them. Glazoo cannot be held responsible for loss or theft.
GLAZOO is never liable for consequential damage. If, despite the provisions of these general terms and conditions, liability still exists, only direct damage is eligible for compensation. Direct damage only includes:
- the reasonable costs of determining the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these terms and conditions;
- any reasonable costs incurred to make GLAZOO's defective performance comply with the agreement, insofar as they can be attributed to GLAZOO;
- reasonable costs incurred to prevent or limit damage, insofar as the customer demonstrates that these costs have led to the limitation of direct damage as referred to in these general terms and conditions.
GLAZOO makes every effort to ensure that the information provided is complete, correct, accurate and updated. If you find any inaccuracies in the information provided via the site, you can contact the site administrator. However, GLAZOO cannot be held liable for direct or indirect damage resulting from the use of the information on this site. GLAZOO is not liable for malfunctions that may occur in the software used on the website.
Article 7: Retention of title
The delivered items remain the exclusive property of GLAZOO until full payment by the Customer.
If necessary, the Customer undertakes to inform third parties of GLAZOO's retention of title, e.g. to anyone who would seize items that have not yet been fully paid for.
Article 8: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from GLAZOO.
The right of withdrawal is excluded for products:
• that have been created in accordance with the consumer's specifications;
• that are clearly personal.
This includes prescription glasses cut for the customer, as they are custom-made in accordance with the diopter provided by the customer.
However, because we think it is important that our customers are 100% satisfied, we are happy to make an exception. This is because GLAZOO offers a 100% satisfaction guarantee to all its customers. This means that the customer has 30 days to get used to the new lenses. Otherwise, we will refund the full purchase amount.
The withdrawal period expires 30 calendar days after the day on which the Customer or a third party appointed by the Customer, who is not the carrier, physically takes possession of the goods. In order to comply with the withdrawal period, the Customer must send his notice concerning his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to GLAZOO without delay, but in any case no later than 30 calendar days after the day on which he notified GLAZOO of his decision to cancel the agreement.
If the customer makes use of his right of withdrawal, at most the costs of returning the goods will be borne by him. The Customer is requested to return the items in their original condition and packaging, with all accessories included.
If the Customer cancels the agreement, GLAZOO will refund all payments received from the Customer up to that time to the Customer within a maximum of 14 calendar days after GLAZOO has been informed of the Customer's decision to cancel the agreement. In sales agreements, GLAZOO can wait with reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
GLAZOO will reimburse the Customer using the same means of payment as the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
To exercise the right of withdrawal, the Customer must contact GLAZOO, Emiel Banningstraat 10, 2000 Antwerp, tel: 0032 11 76 63 67, info@glazoo.be inform him of his decision to withdraw from the agreement by an unambiguous statement (e.g. in writing by post, fax or e-mail). The Customer can use the attached model withdrawal form for this purpose, but is not obliged to do so.
The customer is responsible for the prescription with the eye strengths if the correction glasses are ordered based on a prescription that has not been introduced by Glazoo. Costs resulting from entering the strengths incorrectly or due to an incorrect prescription are for the customer and not for Glazoo.
Check out our satisfaction guarantee for more information.
Article 9: Guarantee
GLAZOO offers a 2-year manufacturer's warranty on manufacturing and material defects of all its products.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact GLAZOO customer service and return the item to GLAZOO at his expense.
When a defect is detected, the Customer must inform GLAZOO as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Thereafter, any right to repair or replacement expires.
The (commercial and/or legal) warranty never applies to defects that occur as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the user instructions or manual, adjustments or changes to the item, heavy handed use, poor maintenance, or any other abnormal or incorrect use.
Article 10: Customer Service
GLAZOO's customer service can be reached at +32 11 76 63 67, by e-mail at info@glazoo.be or by mail at the following address Oppelsenweg 87, 3520 Zonhoven. Any complaints can be addressed to this.
Article 11: Sanctions for non-payment
Without prejudice to the exercise of other rights held by GLAZOO, in the event of non-payment or late payment from the date of the default, the Customer owes interest of 10% per annum on the unpaid amount by operation of law and without reminder. In addition, the Customer owes a fixed compensation of 10% of the amount concerned, by operation of law and without a reminder, with a minimum of 25 euros per invoice.
The same fines apply for the benefit of the consumer Customer, in accordance with the same procedures, in case of non-payment or late payment attributable to GLAZOO
Without prejudice to the foregoing, GLAZOO reserves the right to take back the items that have not (fully) been paid for.
Article 12: Privacy
The person responsible for processing, GLAZOO, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018.
The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes. The legal grounds are: the execution of the agreement, consent, fulfillment of legal and regulatory obligations and/or the company's legitimate interest.
The customer has the right to view their personal data at any time and can (have them) corrected, supplemented or changed if they are incorrect or incomplete, have them removed, have their processing restricted and object to the processing of their personal data. You can request your personal data free of charge in digital and readable form and/or have it transferred to other controllers. To the extent that our processing is based on your prior consent, you have the right to withdraw that consent.
In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge and do not have to provide a reason for doing so.
To exercise your rights, please contact GLAZOO, Emiel Banningstraat 10, 2000 Antwerp or info@glazoo.be.
We treat your information as confidential information and will not pass it on, rent or sell it to third parties. It is possible that the personal data obtained will be used by companies working with us: e.g. GLAZOO's carrier on a legal basis: execution of the agreement.
For more information, see our Privacy Policy.
Article 13: Use of cookies
For more information, see our Cookie Policy.
Article 14: Impairment of validity - non-waiver
If any provision of these Terms is declared invalid, illegal or void, this will not affect the validity, legality, and applicability of the other provisions in any way.
Failure at any time by GLAZOO to enforce or exercise any of the rights listed in these Terms will never be considered a waiver of such provision and will never affect the validity of these rights.
Article 15: Change of terms
These Terms are supplemented by other terms and conditions that are explicitly referred to, and GLAZOO's general terms and conditions of sale. In the event of conflict, these Terms and Conditions prevail.
Article 16: Force majeure
In the event of force majeure, GLAZOO has the right, without being liable for any compensation, not to carry out the order, maintenance or repair in whole or in part or to postpone its execution. Force majeure includes strikes, lockout, war, mobilization, blockade, insurrection, epidemics, weather conditions, machine failure, fire, explosions, any cause that prevents regular delivery by our suppliers, and all circumstances that cause a material change in the economic situation, as well as any similar events that our company or its subcontractors or suppliers would experience.”
Article 17: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
Article 18: Applicable law - Disputes
Belgian law applies, with the exception of the provisions of private international law concerning applicable law.
The courts of the Consumer's place of residence are competent in court disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/)
Intellectual Property Rights
The content of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to GLAZOO or entitled third parties.
